NİĞDE VOCATIONAL SCHOOL OF SOCIAL SCIENCES / MANAGEMENT AND EXECUTIVE ASSISTANCE / BRO2012 - MANAGEMENT OF CUSTOMER RELATIONS

Contents Of The Courses in a weekly Period

Week 
Subjects 
Sources 
1The theoretical and conceptual framework for customer relationship management(1)1-23
2Relationship between the economy and markets new concept(1)23-51
3Traditional Customer Relationship Management and Marketing(1)53-100
4Customer Relationship Management in the Marketing Mix(1)100-109
5Customer Relationship Management Customer Location(1)110-120
6Customer Relationship Management Transition Process(1)121-128
7Customer Relationship Management Responsibilities(1)128-155
8Elements of Customer Relationship Management(1)156-175
9Customer Relationship Management Application Process(1)176-177
10Customer Relationship Management Model(1)177-186
11Implementation of Customer Relationship Management Top Management Responsibilities(1)186-226
12Customer Relationship Management Information and Knowledge Sharing(1)227-254
13Basic Principles of Information Sharing(1)255-261
14Customer Relationship Management Requirements for Knowledge Sharing(1)263-284