| 1 | Knows communication and basic communication elements |
| 2 | Knows communication barriers |
| 3 | Knows the types and characteristics of communication |
| 4 | Know the factors affecting communication |
| 5 | Knows effective listening methods in communication |
| 6 | Applies effective psychological relaxation |
| 7 | Knows the benefits of effective psychological listening |
| 8 | Knows and gives examples of factors that hinder effective listening |
| 9 | Knows empathy and you-me language |
| 10 | Compare examples of you-me language |