| 1 | Introduction to Total Quality Management | [1],[2] and Lecture Notes |
| 2 | Elements That Make Up Quality, Quality Management and Quality Gurus | [1], [2] and Lecture Notes |
| 3 | Principles of Total Quality Management (Customer Focus, Leadership, Participation, Process Approach) | [1], [2] and Lecture Notes |
| 4 | Principles of Total Quality Management (System Approach, KAIZEN, Decision Using Scientific Methods in Delivery, Collaborating with Suppliers) | [1], [2] and Lecture Notes |
| 5 | Strategic quality diffusion process (Hoshin Kanri) | [1], [2] and Lecture Notes |
| 6 | Sustainable process management | [1], [2] and Lecture Notes |
| 7 | Quality management practices and awards in enterprises | [1], [2] and Lecture Notes |
| 8 | Six sigma: six sigma practices and calculations, six sigma roles and process | [1], [2] and Lecture Notes |
| 9 | Six sigma project types and sample applications in enterprises | [1], [2] and Lecture Notes |
| 10 | Problem-solving tools in quality management | [1], [2] and Lecture Notes |
| 11 | Calculation of quality control and costs | [1], [2] and Lecture Notes |
| 12 | Deming Award, EFQM Excellence Award | [1], [2] and Lecture Notes |
| 13 | Quality Costs and their relationship with business processes | [1], [2] and Lecture Notes |
| 14 | Quality assurance system: Implementation of ISO 9000-9001 in enterprises | [1], [2] and Lecture Notes |