NTO2038 / Front Office Operations and Management

GENERAL INFORMATION ABOUT THE COURSE

  
Course Code Semester   Course Type   Course Level   Course Language
     
  
Course Title Theoretical Practical ECTS
Turkish Name of the Course
Course Coordinator E Mail
Assistant Staff of the Course E Mail
Course Objective
Brief Content of the Course
Prerequisites

Course Objectives
 
Course Objectives 
1The role and significance of front office operations to ensure understanding by the students.
2Front office operations for all activities conducted by the student to perform a computer program and manual processes.
3Used in the front office of each kind of machine, tool and instrument (fax, telephone, önkasa) use by the student to perform easily.
4Carry out the sale of businesses and student accommodation room reservation for the room with all kinds of blocks can easily do.
5Attitudes towards the customers at the front office, reception and adoption of the realization of the teaching of the hotel guests.
6Used in the front office all the documents, reports, books, forms and so on. be filled by the student and the knowledge about these documents.
7Front office to learn the terms used.
 
Course Category
Course Category Percentage
Basic Vocational Courses
Expertise /Field Courses
Communication and Management Skills Courses
Social Sciences