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SHU2033 / RESERVATION AND TICKETING
GENERAL INFORMATION ABOUT THE COURSE
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Course Objective
To teach the use of internationally used ticketing package programs. To teach students the use of internationally used ticketing package programs and to provide them with certificates. To be able to explain the basic concepts of ticketing and agency activities carried out by airline companies in cooperation with agencies and to prepare tickets.
Brief Content of the Course
Reservation Concept, Catalog Reading, Reservation Procedures, Solving Guests' Reservation Problems, Relationship with Other Units, basic concepts of ticketing, Mandatory reservation files, name, telephone, ticket area and person making the reservation, changes made on PNR, PNR copying and PNR separation, Group booking, seat booking and customer files, Amadeus price calculation, Amadeus ticket mask creation and manual and electronic ticketing, Amadeus hotel booking, Amadeus car rental, Case Study.
Prerequisites
Course Objectives
Course Objectives
1
Teaching ticketing automation programs
2
Teaching central reservation systems
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Basic Vocational Courses
Expertise /Field Courses