| 1 | Definition, scope and purpose of communication; Communication concept, Birth and historical development, Items of communication process Communication process (source, message, channel, receiver); Detection and evaluation, Feedback | 4 |
| 2 | Self-Recognition; Contact Starts with me, body language in communication, image creation, social activities, body language in communication, image creation, social activities, lobbying, Assertiveness; Take Ownership | 5 |
| 3 | Communication tools; Communication tools in organizations, Tools, methods and methods used in communication | 4,5 |
| 4 | Communication Types; Oral, non-verbal, organizational communication, Constructive, personal, channel, psychological, technical obstacles, time pressure in verbal communication Definition and functions of nonverbal communication, Written communication, written communication barriers | 4,6 |
| 5 | The factors that prevent people from communicating loudly and communicating between people, Interpersonal communication obstacles, personality conflicts, Conflict-conflicts, Psychological Defense Mechanisms, Advocacy communication | 1,3 |
| 6 | Organizational communication; Conceptual aspect of communication, vertical communication, non-formal communication methods, Horizontal communication, cross communication, vocational and social communication | 2,7 |
| 7 | Technology concept, information and communication technology, technical communication, communication in virtual organizations, communication in a changing Turkish society | 5,8 |
| 8 | MIDTERM EXAM | 1,2,3,4,5,6,7,8 |
| 9 | Listening; Hearing and Listening Listening - Effective listening, Effective Listening Techniques, Understanding Empathy and Patient Behavior, Empathy and Empathic Approach | 1,8 |
| 10 | Techniques to Facilitate Communication with the Patient; Communication skills, Therapeutic (Terapheutic) communication skills, Features of therapeutic communication | 4,7 |
| 11 | Barriers to Communication; Non-Therapeutic communication skills, Basic Human and Human Needs, Factors Affecting Communication, Reasons for the need for public relations in health institutions | 2,5 |
| 12 | Stress; Stress management, conflict resolution, The ways of coping with stress and ethics, Significance of Patient and Hospitality The role of the patient, the individual's hospitalization | 3,6 |
| 13 | Communication in some special cases; Case presentation - Communication with child patient - Communication with the elderly patient (when he cried OLD, when he was silent old, Agri Çeken Yaslı, OLD in his death) - Patient refusing treatment - Patient with persistent wishes | 1,5,8 |
| 14 | - Aggressive patient - Anxious patient - bellied / depressed patient - patient in terminal process - Patient / Family Lost and Alive | 2,3 |
| 15 | - Aggressive patient - Anxious patient - bellied / depressed patient - patient in terminal process - Patient / Family Lost and Alive | 4,5,6 |
| 16 | FINAL EXAM | 1,2,3,4,5,6,7,8 |
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