| 1 | Explain core communication concepts and models used in professional settings. |
| 2 | Demonstrate effective listening, questioning, and feedback techniques. |
| 3 | Compose clear, concise, audience-appropriate e-mails, memos, and short reports using correct format and tone. |
| 4 | Design and deliver well-structured presentations with suitable visuals and confident delivery. |
| 5 | Collaborate in teams to plan and facilitate meetings, documenting decisions and action items. |
| 6 | Apply ethical strategies for conflict management, persuasion, and intercultural/digital communication. |