1)Explain the general concepts in the field of civil aviation.
2) Define the basic business functions and the relationship between them.
3)Must be aware of aviation safety.
4)To be able to share his/her knowledge about air transport in written and verbally with business employees and teammates.
5)Ensure that aviation operations are carried out without disruption.
6)Should have knowledge of balance and loading forms used in aviation.
7)They should use the communication tools that provide coordination at airports correctly.
8)Must use his/her knowledge and skills in passenger services completely.
9) To be able to use at least one foreign language fluently in his/her professional life.
10)Must have a good command of air law.