| 1 | Definition of quality, historical development process of quality | Lecture's note |
| 2 | Definition of total quality management and related concepts | Lecture's note |
| 3 | Total quality management system and the need for total quality management | Lecture's note |
| 4 | Basic elements of total quality management | Lecture's note |
| 5 | Main factors affecting total quality management | Lecture's note |
| 6 | Organizational structure, implementation and basic tools of total quality management | Lecture's note |
| 7 | The sense of total quality and quality costs | Lecture's note |
| 8 | The sense of total quality and quality costs | Lecture's note |
| 9 | 14 principles of Deming philosophy of total quality management and comparison of these principles with classical company principles | Lecture's note |
| 10 | Human factor in total quality understanding | Lecture's note |
| 11 | Perception of sustainable quality | Lecture's note |
| 12 | Training and development of personnel | Lecture's note |
| 13 | Methods of connecting and developing people to the organization in total quality management | Lecture's note |
| 14 | The practices of total quality management in Turkey and all around the world | Lecture's note |