| 1 | Said KINGIR (2006), Total Quality Management, published Nobel, Ankara. |
| 2 | Hasan Simsek (2007), Total Quality Management, Theory, principles, practices, selected publications, Ankara. |
| 3 | Mahmut Tekin (2004), Total Quality Management, 3.baskı, Konya |
| 4 | Ahmet YATKIN(2004), Total Quality Management, published Nobel, Ankara. |