| 1 | Concept of Quality, Standards and Standardization. |
| 2 | The importance of the standard manufacturing and service sectors, management quality and standards |
| 3 | Management quality and standards, environmental standards |
| 4 | Quality management system models, strategic management, |
| 5 | to participate in management, Process management system, resource management system. |
| 6 | EFQM excellence model, production, quality control, inspection and sampling. |
| 7 | Total Quality Control, Control Charts, Statistical Distributions |