| 1 | Customer relationship management to know the theoretical and conceptual structure |
| 2 | With the new economic structure and marketing approach to understand the relationship between |
| 3 | Modern marketing from the traditional markets in transition to understand the importance of customer relationship management |
| 4 | Customer relationship management to understand the importance of customer |
| 5 | Aware of the responsibility of the customer relationship management |
| 6 | Business to customer relationship management to understand the transition process |
| 7 | Knowing the responsibilities of the customer relationship management |
| 8 | Know the elements of customer relationship management |
| 9 | Customer relationship management, knowledge of the implementation phase |
| 10 | Knowledge of customer relationship management model |
| 11 | The implementation of customer relationship management roles and responsibilities of top managers to know |
| 12 | Customer relationship management, knowledge, information and knowledge sharing |
| 13 | Knowing the basic principles of information sharing |
| 14 | Customer relationship management, knowledge of the conditions for sharing information |