| ÖÇ1 | Explain the elements of the communication process and compare major communication models. |
| ÖÇ2 | Apply active listening, appropriate questioning, and empathy techniques. |
| ÖÇ3 | Use body language and paraverbal cues appropriately to the context. |
| ÖÇ4 | Write emails, reports, and minutes in accordance with institutional conventions. |
| ÖÇ5 | Design and deliver presentations that follow principles of content organization and visualization. |
| ÖÇ6 | Plan and facilitate meetings; document decisions and minutes accurately. |
| ÖÇ7 | Apply conflict-management and negotiation techniques to reach agreement. |
| ÖÇ8 | Communicate ethically in business/professional settings, respecting privacy, diversity, and professionalism. |