| 1 | Defines the concept of quality and its importance, |
| 2 | Establish the relationship between quality and efficiency in businesses, |
| 3 | Defines the concept of total quality management, |
| 4 | Defines some internationally accepted quality systems and documents, |
| 5 | Defines the process-based quality management system, |
| 6 | Defines standard types and their benefits, |
| 7 | Defines standardization and the duties of TSE-EN-ISO in Turkey, |
| 8 | Defines the institution of professional qualification and its importance. |