| 1 | Unit 1 Taking phone calls | [1 ]s.4-5 |
| 2 | Workbook Unit 1, Unit 2 Giving information. | [2 ]s.4-5, [1 ]s.6-7 |
| 3 | Workbook Unit 2, Unit 3 Taking room reservations | [2 ]s 6-7, [1 ]s.8-9 |
| 4 | Workbook Unit 3, Unit 4 Taking restaurant bookings | [2 ]s. 8-9, [1 ]s.10-11 |
| 5 | Workbook Unit 4, Unit 5 Giving polite explanations | [2 ]s.10-11, [1 ]s.12-13 |
| 6 | Workbook Unit 5,Unit 6 Receiving guests | [2 ]s.12-13, [1 ]s.14-15 |
| 7 | Workbook Unit 6, Unit 9 Taking a Food order | [2 ]s.14-15, [1]s.20-21 |
| 8 | Workbook Unit 9, General review | |
| 9 | Unit 10 Desserts and Cheese,Workbook Unit 10 | [1 ]s.22-23, [2 ]s.22-23 |
| 10 | Unit 12 Dealing with requests, Workbook Unit 12 | [1 ]s.26-27, [2 ]s.26-27 |
| 11 | Unit 13 Describing dishes, Workbook Unit 13 | [1 ]s.28-29, [2 ]s.28-29 |
| 12 | Unit 14 Dealing with complaints, Workbook Unit 14 | [1 ]s.30-31, [2 ]s.30-31 |
| 13 | Unit 15 Jobs and Workplaces, Workbook Unit 15 | [1 ]s.32-33, [2 ]s.32-33 |
| 14 | General review | |