NİĞDE VOCATIONAL SCHOOL OF TECHNICAL SCIENCES / AUTOMOTIVE TECHNOLOGIES / OTO2035 - SERVICE MANAGEMENT AND ORGANIZATION
 
Learning Outcomes Of the Course 
ÖÇ1Creates the management processes, organizational structures and operations of automotive services.
ÖÇ2Establishes a relationship between planning of service processes, distribution of workforce and time management.
ÖÇ3Manages the personnel and resources required for service services efficiently.
ÖÇ4Creates the financial structure, budgeting processes and strategies to increase profitability of automotive services.
ÖÇ5Knows how to increase service performance and service quality with continuous quality improvement methods.
ÖÇ6Understands waste management, environmentally friendly practices and sustainability issues in services.