| 1 | Creates the management processes, organizational structures and operations of automotive services. |
| 2 | Establishes a relationship between planning of service processes, distribution of workforce and time management. |
| 3 | Manages the personnel and resources required for service services efficiently. |
| 4 | Creates the financial structure, budgeting processes and strategies to increase profitability of automotive services. |
| 5 | Knows how to increase service performance and service quality with continuous quality improvement methods. |
| 6 | Understands waste management, environmentally friendly practices and sustainability issues in services. |