OTO2038 / Service Effeciency and Stability

GENERAL INFORMATION ABOUT THE COURSE

  
Course Code Semester   Course Type   Course Level   Course Language
     
  
Course Title Theoretical Practical ECTS
Turkish Name of the Course
Course Coordinator E Mail
Assistant Staff of the Course E Mail
Course Objective
Brief Content of the Course
Prerequisites

Course Objectives
 
Course Objectives 
1To be able to understand methods and strategies to increase the efficiency of automotive service processes.
2To be able to understand decision-making processes in service management and gain practical skills.
3To be able to continuously improve service operations by using quality management systems.
4To know effective service management techniques to increase customer satisfaction in the automotive sector.
5To be able to apply financial analysis methods to optimize service costs and ensure stability.
6To be able to establish a relationship between automotive waste, environmental factors and sustainability.
 
Course Category
Course Category Percentage
Mathematics and Basic Sciences
Basic Vocational Courses
Communication and Management Skills Courses
Transferable Skills Courses
General Knowledge/General Aptitude Course