| 1 | Will have knowledge about communication definitions, concepts and types |
| 2 | Will have knowledge about the communication process. |
| 3 | Will learn ways to communicate effectively. |
| 4 | Will gain the ability to make presentations and speeches in front of the public. |
| 5 | Will have learn the principles of beautiful and effective speaking. |
| 6 | Will have learn verbal and non-verbal communication elements. |
| 7 | Will learn the importance of understanding, being understood and agreement, as well as methods to avoid stress. |
| 8 | Will have learn the importance of communication in business life. |
| 9 | Will have learn the role of communication in developing effective customer relationships. |