| 1 | Definition of quality, can learn the historical development process of quality |
| 2 | Can learn total quality management and basic concepts |
| 3 | Learn the basic principles of total quality management and the main factors affecting it. |
| 4 | Learn about the pioneers of total quality management (Shewhart, Deming, Juran and Ishikawa) |
| 5 | Understand the quality costs and the quality-cost relationship |
| 6 | You can learn to compare the classical management approach with the total quality management approach. |
| 7 | Can understand total quality management practices in the world and in Turkey, We can learn the concepts of sustainable business excellence with total quality management principles and practices |