| 1 | Introduction to the Course and Short Introduction to the Course | |
| 2 | Quality concept and development | 1,2 |
| 3 | Elements and dimensions of quality | 1,2 |
| 4 | Total quality management, purpose, principle | 1,2 |
| 5 | Difficulties in total quality management applications in health institutions | 1 |
| 6 | Factors necessary for success of total quality management in health institutions | 1 |
| 7 | Continuous improvement in total quality management and critical success factors | 1 |
| 8 | MIDTERM EXAM | 1 |
| 9 | Quality assurance systems | 1 |
| 10 | EFQM Excellence Model | 1 |
| 11 | Six Sigma and Lean Six Sigma | 1 |
| 12 | Customer satisfaction in total quality management in health institutions | 1 |
| 13 | Outsourching | 1 |
| 14 | Just in Time | 1 |
| 15 | Quality improvement facility | 1 |
| 16 | FINAL EXAM | |