| 1 | To teach basic concept and information regarding quality |
| 2 | To teach total quality management and its principles |
| 3 | To determine differences between TQM and classical management approach by comparing both |
| 4 | To inform about pioneers of TQM |
| 5 | To teach factors of TQM |
| 6 | To give information about Total Quality Management Planning and Control |
| 7 | To teach the importance and place of quality circles in Total Quality Management |
| 8 | To give information about Quality Assurance Systems and Standards and debate about applications |
| 9 | To compare Total Quality Management and 6 Sigma approach and attract attention of its importance |
| 10 | To reveal reasons of transition to total quality management in public bodies, advantages of total quality management and problems and its formulas |