| 1 | Definition, Scope, Purpose of Communication, and Fundamental Concepts Related to Communication | |
| 2 | Communication process and its elements | |
| 3 | The Importance of Communication – The Concept and Conditions of Effective Communication | |
| 4 | Types of Communication: Verbal, non-verbal, and organizational communication; constructive, personal, channel-related, psychological, and technical barriers in verbal communication; time pressure in verbal communication; definition and functions of non-verbal communication; written communication and its types. | |
| 5 | Interpersonal Communication and Factors Hindering Interpersonal Interaction: Public relations activities in healthcare institutions; barriers to interpersonal communication; personality conflicts; frictions and disagreements; psychological defense mechanisms. | |
| 6 | Organizational Communication: Conceptual aspects of communication; vertical communication; informal communication methods; horizontal and cross communication; professional and social communication. | |
| 7 | Types of Communication and the Concept and Forms of Written Communication | |
| 8 | Types of Communication and the Role and Importance of Body Language in Communication | |
| 9 | Informal Communication and the Concept of Interpersonal Communication | |
| 10 | Informal Communication and the Concept of Interpersonal Communication (repeated topic) | |
| 11 | Official Correspondence: Components of official correspondence – heading, reference and record number, date and subject, recipient institution, reference, body text, signature, and approval section; examples of official correspondence. | |
| 12 | Communication Barriers and Ways to Overcome Them | |
| 13 | The Concept of Curriculum Vitae (CV): Key points to consider when preparing a CV; essential sections of a CV. | |
| 14 | The Concept of Empathy and the Empathic Approach | |