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NİĞDE ÖMER HALİSDEMİR UNIVERSITY
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NTO1005 / GUEST COMMUNICATION
GENERAL INFORMATION ABOUT THE COURSE
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Turkish Name of the Course
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Course Objective
The aim of this course is to provide students with knowledge about the concept of communication and to understand what they should pay attention to when communicating with guests when they enter business life.
Brief Content of the Course
It covers topics such as the concept of communication, basic communication process, classification of communication, basic communication types, guest expectations and types, employee behaviors, effective guest communication principles, unusual situations and solution suggestions.
Prerequisites
Course Objectives
Course Objectives
1
Establishing effective communication in daily and working life
2
Using of advanced communication techniques in the industry
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Course Category
Course Category
Percentage
Basic Vocational Courses
Communication and Management Skills Courses
Transferable Skills Courses
Social Sciences