| 1 | What is communication? | Betül CETİN's Notes |
| 2 | The Importance of Communication in Tourism Businesses | Betül CETİN's Notes |
| 3 | Basic Communication Process | Betül CETİN's Notes |
| 4 | Communication Barriers | Betül CETİN's Notes |
| 5 | Classification of Communication | Betül CETİN's Notes |
| 6 | Basic Types of Communication | Betül CETİN's Notes |
| 7 | Active Listening and Effective Communication | Betül CETİN's Notes |
| 8 | Midterm | |
| 9 | Verbal Communication | Betül CETİN's Notes |
| 10 | Nonverbal Communication | Betül CETİN's Notes |
| 11 | Written communication | Betül CETİN's Notes |
| 12 | Guest expectations | Betül CETİN's Notes |
| 13 | Guest Types and Employee Behaviors | Betül CETİN's Notes |
| 14 | Effective Guest Communication Policies and Guest Complaints | Betül CETİN's Notes |
| 15 | Employee Complaints Management and Unusual Situations | Betül CETİN's Notes |
| 16 | Final exam | |