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NİĞDE ÖMER HALİSDEMİR UNIVERSITY
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OTO2031 / Customer Relations
GENERAL INFORMATION ABOUT THE COURSE
Course Code
Semester
Course Type
Course Level
Course Language
Course Title
Theoretical
Practical
ECTS
Turkish Name of the Course
Course Coordinator
E Mail
Assistant Staff of the Course
E Mail
Course Objective
The student can communicate with the customer service and relationships yürütebilecektir in a healthy manner.
Brief Content of the Course
Communication, Definition of communication, communication techniques, active listening, good conversation, recording transactions, registration requirement and the importance of doing, recording parts of the service cards, the minutes of delivery.
Prerequisites
The course has no preliminary condition.
Course Objectives
Course Objectives
1
The student can communicate with customer service .
2
Customer's relationship with the student continues in a positive way.
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Course Category
Course Category
Percentage
Basic Vocational Courses
Expertise /Field Courses
Communication and Management Skills Courses
Transferable Skills Courses